After Sale Service
Our repair service makes a sustainable contribution to a longer product life cycle.
Even after the purchase we are there for you and your customers. Our own repair and service department offers you a service that is becoming increasingly rare these days. We take the time, if it is possible with reasonable effort, to repair products. With this we would like to make a small contribution to a more sustainable product life cycle. In addition, we carry a very wide range of spare parts in stock, which allows your customers to easily replace wear parts themselves at any time.
Registration of the repair order via our web form.
Assessment by our service department whether it is a warranty case and whether the item must be sent in.
If the repair is not covered by warranty, we will provide you with an estimate.
Once you have confirmed the estimate, our service department will take care of the professional repair.
Your item will then be packed and returned to you.
With constant use in everyday life or during heavy loads during stunts and tricks, repairs are not always unavoidable, even with high-quality products. You are the first point of contact for your customers in the event of a repair. If your employees don't know what to do in a particularly tricky case, our own repair and service workshop will step in so that you can offer your customers the best possible service at all times. If you have a problem, we are always there for you. Simply get in touch with us.
Karl Rohr is our service technician with a heart. Whenever necessary, Karl supports you with his extensive expertise. In this way, we ensure that you can offer your customers excellent after-sales service. We keep our promise at all costs. If we are unable to repair a product, we offer very accommodating solutions. For example, in warranty cases, we will replace the affected product free of charge.
We make every effort to deliver the products you order in perfect condition. Despite proper use, a product may be defective or malfunction. If you wish to return an item due to a warranty claim, our goal is to minimize the hassle. Therefore we recommend you an RMA (Return Merchandise Authorization) (Return Merchandise Authorization) online. In most cases, problems can be resolved without returning the item.
- Enter and register RMA
- Inspection and problem determination by the service team
- In the event of a warranty claim, repair free of charge / In the event of a repair, cost estimate to customer
- Wait for response from the customer
- Return shipment to customers
The turnaround time of repairs depends on various factors:
- Season / repair volume
- Spare parts availability
- Employees Resources
- Response from customers
Basically, it should be said that we take a maximum repair time of 14 days. As a rule, however, repairs are completed within 5 working days.
All items are covered against manufacturing defects for a period of 2 years from the date of purchase. Wear parts or incorrect use by the customer are not covered. The warranty is based on the manufacturer's specifications for each product. Just4motion AG cannot provide a direct warranty for defective products. However, it is our business ideology to offer adequate assistance to each customer in case of problems (according to the product). In case of improper handling of the products or manipulation of the product, we decline any liability. Just4motion AG is not liable for any misconduct of the customer in the care and/or handling of the delivered items. We ask you to read the corresponding in the instruction manual to be observed.
The item must be in its original packaging and unused. The packaging must be in perfect condition and resalable. All accessories must be included in the scope of delivery. The costs of the return are not covered by Just4motion AG. Our logistics will check the item when it arrives. If everything is in order, our accounting department will gladly credit you the purchase amount of the item.
We will be happy to assist you by phone at the following times:
- 09.00 - 12.00 | 13.30 - 16.00
Unfortunately, in rare cases, damage may occur during transport. For this we would like to apologize on behalf of the whole company. We will be happy to discuss such cases with our forwarding agent and come back to you with a solution.
You can report any damage to the package, general cargo or article directly to us.
- Order number
- Image from the damage
Did you order the wrong item? The return of products ordered from us is possible up to 14 days after receipt of the goods. Please note our Return Policy. We recommend you online eat RMA order (Return Merchandise Authorization) and then return the corresponding items. The registered RMA number is valid for 14 days.
- Order number
- Reason for return